Shipping & Returns

 

Shipping

1. Currently we are shipping via USPS and UPS, and we can ship to the 48-contiguous United States without Alaska and Hawaii.

2. We ship Monday-Friday.
Cut off to ship out Same Day orders is 12:00pm PST (15:00pm EST).

3. Delivery time
USPS Ground: 2–5 business days
USPS Priority Mail: 1-3 business days
UPS Ground: 1-5 business days
UPS 3 Day Select: 2-3 business days
UPS 2nd Day Air: 1-2 business days
UPS Next Day Air: 1-2 business days
Depends on weather, traffic and holidays.

 

Returns

1. The live insects are a perishable product so they are not eligible for returns or exchanges. It is necessary to receive the goods as soon as possible after arrival and inspect on the same day. 20% is a normal quantity error.

2. We Guarantee Live Delivery of your insect order. In summer if some perish in transit, you have 3 hours from receipt of your order to report a loss to info@topworms.com. Please report all claims promptly, the video contained waybill, package, mealworms and everything you receive is necessary.

3. After verification you can choose the following two compensation options.
    3.1 Compensation 1 is free reship the loss part of mealworms and you need to pay the shipping cost again.
    3.2 Compensation 2 is to refund the money for the loss part of mealworms without the shipping cost.
Claims made after the 3 hours will not be honored.
We reserve the right to choose two compensation options at the winter and summer, and inventory.